1. Why is my account being locked?
This happens when you enter your password incorrectly too many times. his is just to prevent anyone else from trying to guess your password. But don't worry, we'll send you an email explaining how to unlock your account. If you can't see the email in your inbox then make sure to check you junk mail as sometimes it can go there by mistake. If after ten minutes you've not received anything from us then contact us at (….).
2. Will I get an order confirmation number?
You will receive a confirmation email after your order has despatched which contains your order number for reference.
3. Can you deliver to my work address?
Yes, we can deliver to any business address. Please be aware that not all our shipping services require a signature so you may wish to notify the post handler at your business that you have a parcel coming.
4. Do I need to keep my receipt?
Please keep a copy of your proof of purchase as without it your guarantee will be invalidated. We accept scans of receipts and in most cases an order number is sufficient as proof of your purchase.
5. What do I do if my product is faulty?
If your product becomes faulty due to manufacturing default, it can be returned for a replacement within the guarantee period. It is important you provide a receipt, proof of purchase or order number to validate your guarantee. Please refer to our Return section.
6. How do I track my order?
Your order can be tracked in two different ways. Once your order has been shipped, you may track it using the link in the email we'll send you, or you can visit our website and log in to your account. You cannot monitor your order online without an account; to learn more about tracking your order, please get in touch with us by phone, chat, or email.
